What is Conversion Rate Optimisation?
Conversion Rate Optimisation (CRO) is about making sure you are directing the visitors on your website towards the action that you want them to complete. This could be anything from purchasing a product, completing a contact form or signing up for a newsletter online. In other words, you want to convert online visitors into customers to increase your sales by giving them a positive experience on your website. The process of CRO will provide you with a better understanding of how visitors make their way around your site, what actions they take and what’s preventing them from completing your goals.
How does Conversion Rate Optimisation work?
As a business, you must understand that your current customers are your best customers. It’s much easier to maintain a loyal customer relationship than to make a new one; this also goes for your website; your best pages will continue being your best pages. With a good CRO strategy plan, your best-performing pages can even be better than before. Instead of focusing on the average pages or spending time and energy creating a new page that may or may not perform well, you can put more effort to the top pages that will give you substantial results.
You need to have a good idea of your current website analytics. How many people visit your website? What are the most and least visited pages? What channel are your visitors coming from (organic, direct, social, etc.)? You can use tools such as Google Analytics to help you find answers to these questions. Researching who your potential clients are is very important, where they are from and what they do for a living, this will give you a better idea of how to sell your products or service to them.
The basic strategy plan for conversion rate optimisation is experimentation. Start with a hypothesis and test parts of your website to see how the change affects the number of conversions you get per visit. For example, “if we move the ‘contact us’ form at the top of the landing page instead of being at the very bottom, we’ll increase conversions.”
After testing, review your results and use analytics to determine if the outcome was significant or not. If the results were positive and saw a dramatic increase of conversion, i.e., more people had filled up the ‘contact us’ form because it was moved to the top of the landing page instead of being at the bottom. Take note of the change and apply it on to other parts of your website to enhance the page’s performance.
One of the world’s biggest online retailer Amazon revamped their website design so many times over the years before finding the right method for them. Until you find the correct CRO strategy that works for your online business, it will be a constant trial and error, so don’t worry if you don’t see the results you were hoping for overnight.
The importance of Conversion Rate Optimisation.
- Increase revenue: CRO identifies the different opportunities for you to boost your revenue and conversions.
- Increase customers: CRO focuses on the needs of the right customers for your website. You can also understand the objectives of your visitors on why they are visiting your site.
- Competitors: The more visitors you convert to customers means you are doing better than your competitors. It also says that your website traffic is increasing and your social media activity is improving.
How can Evolution Digital help?
You have to remember CRO is not about increasing the numbers of visitors to your website but converting them into customers. With time and the correct actions, a good CRO plan can increase sales, generate business and help build a loyal consumer for your company. If you have any questions about Conversion Rate Optimisation, Evolution Digital can help. Be sure to get in touch with us, and we can have a chat!